Frequently Asked Questions

What is Tech Story Pro?

Tech Story Pro is a connected service workflow for automotive and equipment service operations. It helps operations capture repair information once and move it clearly from repair-order intake through technician findings, safety inspections, parts and labour quoting, customer approval, invoicing and warranty-supporting documentation. It bridges the gap between what the technician describes, what the operation needs documented and what the customer ultimately sees.

How can Tech Story Pro save time?

Time can be recovered in two distinct areas: an estimated 10 to 15 minutes per service job through the safety-inspection workflow, and approximately six minutes per job on story writing. At four service jobs per technician per day, the safety-inspection estimate represents approximately 40 to 60 minutes of potential capacity each day. Story-writing savings should be calculated separately. Actual results vary by operation, job mix, workflow and utilisation. Use the relevant ROI calculator on our How It Works page for an illustrative estimate.

Does Tech Story Pro support technicians who prefer another language?

Yes. Technicians can record findings in a supported preferred language, and prompts and information can be presented to improve understanding. The operation can receive clear, consistently structured English documentation for review and sign-off. Customer-facing explanations can also be prepared in a supported preferred language. The technician remains in control of the technical meaning before the story is finalised.

What is Fast Scan?

Fast Scan captures repair-order paperwork and keeps supporting documents connected to the job throughout the service and warranty documentation process.

How does registration-plate job access work?

A technician photographs the vehicle registration plate to quickly open the correct vehicle and job, ready to record findings, inspections and recommendations.

Does it include safety checks, photos and quoting?

Yes. The workflow connects safety-check findings, measurements, photos and supporting documents into a structured recommendation. Findings move between the technician, parts, workshop controller, warranty staff and Service Advisor. Parts and labour pricing, supporting photos and clear value-added information are assembled into a professional-looking quote and sent to the customer through a secure link. From a phone or tablet, the customer can review the information and approve or decline the repair. Quote status remains visible through review, completion and invoicing.

What types of vehicles and equipment can Tech Story Pro support?

Tech Story Pro can support service operations working with passenger vehicles, heavy trucks, buses, caravans and RVs, agricultural machinery and construction equipment. The workflow can be configured around the terminology, inspection requirements and documentation needs of each operation.

How does Tech Story Pro support warranty documentation?

Tech Story Pro can prompt for required information, help structure Complaint, Cause, Diagnosis and Correction details, retain supporting photos and documents, and maintain technician review, timestamps and traceability. It supports warranty documentation processes; it does not replace manufacturer rules, operation controls or final human review. Contact us for the current Manufacturer Documentation and Data Handling Fact Sheet.

How does onboarding and support work?

Our team provides practical onboarding, training and ongoing support for technicians, parts, workshop controllers, Service Advisors and managers. Implementation is designed around the operation's existing workflow, with change support to help the team adopt the process consistently.

Do we need to use the complete Tech Story Pro platform?

No. Tech Story Pro is made up of four separate products: Scanning & Media Library; Safety Inspection & Quoting; Technician Story; and Warranty Approval & Certification. A dealership can use any one product or combine products to suit its workflow and requirements. They are separate product choices, not stages in a required implementation pathway.

How is data handled?