Frequently Asked Questions
What is Tech Story Pro?​
Tech Story Pro is an industry-first solution by Dealership Dynamics Consulting Pty Ltd, designed to make paperless repair documentation seamless and efficient for automotive service centres.​
Powered by AI and built by industry experts, Tech Story Pro bridges the gap between what the technician does and what the customer sees on their invoice — boosting accuracy, trust, and efficiency.​
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How does Tech Story Pro save my workshop time and money?​
Every minute counts:
• Just 15 mins saved per tech per day = 60 extra hours per tech each year.
More billable time:
• That’s $13,200 extra revenue per tech/year, or $132,000 for a 10-tech team.
• That’s ~$105,000 in gross profit.
Big monthly time savings:
50 hours saved per month per workshop (10 techs, 20 workdays), that’s 5 hours back per tech every week.
Advisors win too:
• Save up to 17 hours/month chasing clarifications or rewriting stories.
Fewer hold-ups:
43% of repair orders need clarifying, fix it once, spend more time with customers.
29% of non-waiting customers are forced to wait for invoices, time better spent building trust.
45% of ROs handled more than once, Tech Story Pro helps you get it right the first time.
Real ROI:
For a mid-sized team, that’s easily $200K+ in extra revenue and time saved each year.
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Does Tech Story Pro help technicians with English as a second language?​
Yes! Tech Story Pro is built with your diverse team in mind:​
Each technician can choose their preferred language, the system’s database and any AI-generated story are translated seamlessly.
Every final story is matched word-for-word to the technician’s actions and intentions, then accurately converted to their preferred language​.
This ensures complete clarity, safety, and respect for your English as a Second Language (ESL) team members.​
Want to impress your customers? You can also present invoices in your customer’s preferred language, it’s all about building trust.​
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How does onboarding and support work?​
When you choose Tech Story Pro, you don’t just get software, you get full onboarding and ongoing support from our team of experienced industry consultants. Whether it’s face-to-face or remote help from our dedicated Account Managers or our install and training team, we’re here to make sure you get the most out of every feature, every day.
We understand the daily pressures your workshop faces, so we make sure you and your team get up to speed quickly with full change management support. We engage your team to get their buy-in and help everyone use the software to its full potential.
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Is Tech Story Pro compliant with manufacturer standards?​
Absolutely. Tech Story Pro is designed to support your manufacturer compliance requirements:​
• Each story is signed by the technician, confirming it accurately reflects the repair done.
• Flexible yet compliant — the system keeps your notes traceable and aligned with warranty standards.
• Your data and AI submissions stay secure and protected, for you and your customers.
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Is my data secure with Tech Story Pro?​
Data security is our top priority.​
Tech Story Pro complies with strict data security and IT protocols, ensuring that all stories and customer information are stored safely and only accessible by the right people and the right devices through our IP whitelisting feature.