Privacy Policy

Privacy Policy — Draft for Legal Review | Last updated 1 September 2026.

1. Who We Are
Dealership Dynamics Consulting Pty Ltd operates Tech Story Pro, a platform that supports dealerships and service operations across passenger vehicles, heavy vehicles, buses, caravans and RVs, agricultural machinery and construction equipment with repair-order workflows, vehicle inspection records, and related documentation. In this policy, "we", "us" and "our" refer to Dealership Dynamics Consulting Pty Ltd.

2. Scope and Roles
This policy covers two distinct contexts:

If you are a dealership customer with questions about your vehicle service records, you should contact the dealership directly in the first instance.

3. Information We May Handle
Depending on the context, we may handle:

4. How Information Is Used
We use information to:

5. Dealership Communications and Unsubscribe
Tech Story Pro does not independently send marketing messages to dealership customers. Communications sent through the platform are authorised and sent by the dealership. The dealership controls the purpose, content and recipients of those communications.

Service or transactional repair communications (such as job-status updates) are distinct from promotional messages. Where a communication is commercial in nature, the dealership is responsible for obtaining consent, identifying itself as the sender, and providing a functional unsubscribe mechanism, as required by applicable law.

6. Sharing and Service Providers
We may share information with:

We do not sell personal information.

7. Overseas Processing
Some of our service providers may process or store information outside Australia. We take reasonable steps and use contractual controls to protect information in those circumstances. To request our current Security and Data Handling Fact Sheet, which lists current storage locations and subprocessors, please contact us at the address below.

8. Security
We apply reasonable technical and organisational safeguards to protect information, including role-based access controls. No system can be guaranteed to be completely secure, and we encourage dealerships and their staff to use strong credentials and report any suspected security incidents promptly.

9. Retention and Deletion
We retain information only for as long as it is needed for contracted services, dealership instructions, legal or recordkeeping requirements, the resolution of disputes, or security purposes. When information is no longer required, we delete or de-identify it where applicable.

10. Access, Correction and Complaints
If you are a dealership customer seeking access to or correction of your vehicle service records, please contact the dealership in the first instance.

For information held directly by Dealership Dynamics Consulting, or to make a privacy complaint, please contact us at:

📧 support@dealershipdynamicsconsulting.com.au

We will acknowledge your request and respond within a reasonable time. If you are not satisfied with our response to a privacy complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.

12. Request Our Fact Sheet
For details on our current security practices, data storage locations and subprocessors, request our Security and Data Handling Fact Sheet by emailing support@dealershipdynamicsconsulting.com.au.