Tech Story Pro | Automotive Service Department Software

From Repair Order to Invoice — Without the Double-Handling
One connected workflow for technicians, parts, workshop control, warranty staff and Service Advisors.
Built for passenger vehicles, heavy trucks, buses, caravans, RVs, agricultural machinery and construction equipment.
Tech Story Pro helps service departments capture information once and move it clearly through repair-order intake, technician findings, safety inspections, parts and labour quoting, customer approval, invoicing and warranty-supporting documentation.
Fewer clicks, fewer keystrokes and less repeated administration — with clearer handovers throughout the repair journey.
See the Workflow
One Connected Workflow Across the Service Department
Fast Scan captures repair-order paperwork and keeps supporting documents connected to the job.
A technician can photograph the registration plate to open the correct vehicle and job, ready to record findings.
Technicians choose the input method that best suits the job — including text, multilingual input or Tech Story Pro's rapid input method — reducing clicks, keystrokes and repeated entry while preserving their intent.
Capture safety inspection results, supporting photos and relevant documents as part of the standard workflow.
Move information clearly between technicians, parts, workshop controllers and Service Advisors at each stage of the repair.
Prepare parts and labour quotes, send recommendations for customer approval and complete invoicing and warranty-supporting records.
For a private, in-depth explanation tailored to your dealership, contact us.
More Than Technician Stories
More Than Technician Stories
Tech Story Pro is a connected suite of service-department solutions — from document capture, inspections and quoting to technician stories, warranty compliance, customer communication and review follow-up. Choose the products that suit your operation.
Key Benefits of Tech Story Pro
Fast Scan Paperwork Capture
Scan repair-order paperwork and keep supporting documents connected to the job from the start.
Registration Plate Job Access
Photograph the registration plate to open the correct vehicle and job, ready to record findings.
Rapid Multilingual Technician Input
Technicians choose the input method that suits the task, with clear English documentation produced for dealership use.
Fewer Clicks and Keystrokes
Reduce the steps required to move information through the service department.
Clearer Team Handovers
Reduce clarification and delays caused by incomplete or unclear information between team members.
Connected Parts and Labour Quoting
Move recommendations from the workshop to the customer with clear pricing and supporting information.
Visual Quote Tracking
Keep track of where each job is in the quoting and approval process.
Invoice-Ready Documentation
Prepare structured Complaint, Cause, Diagnosis and Correction stories aligned with warranty and manufacturer documentation requirements, plus a clear customer-friendly version for the invoice — all while preserving technician intent.
Warranty Documentation and Compliance Assistance
Assist staff to check repair stories, required information and supporting documents against applicable warranty requirements before submission, improving completeness and traceability.
Works Alongside Existing Processes
Support current dealership workflows without requiring the team to abandon the systems already in place.
Choose the Tech Story Pro Products That Fit Your Operation
Tech Story Pro is made up of four separate products. A dealership can use one product or combine products to suit its operation.
Scanning & Media Library
Fast Scan • Repair-Order Paperwork Capture • Photos • Documents • Connected Media Storage
Capture repair-order paperwork and keep supporting photos and documents organised and connected to the repair record.
Safety Inspection & Quoting
Safety Checks • Measurements • Supporting Evidence • Parts and Labour Quotes • Secure Customer Approval
Record inspection findings, prepare professional quotes with photos and value-added information, and send customers a secure link to approve or decline repairs.
Technician Story
Rapid Technician Input • Multilingual Support • Complaint, Cause, Diagnosis and Correction • Customer-Friendly Invoice Wording
Turn technician findings into structured dealership documentation and a clear customer-facing explanation while preserving technician intent.
Warranty Approval & Certification
Warranty-Approval Readiness • Missing-Evidence Alerts • Manufacturer Compliance Checks • Transparent Dashboard • Certification
Automatically assess each repair record for warranty-approval readiness against applicable manufacturer requirements, flag missing information or evidence, and show status clearly on a transparent dashboard. Once the required evidence is complete, issue a warranty compliance certificate.
Use one product or combine them — the choice depends on your dealership's workflow and requirements.
How it Works
Capture Once
Fast Scan captures repair-order paperwork and keeps it connected to the repair order. Separately, a technician can photograph the registration plate to find and open the correct vehicle and job without typing the repair-order number. They can then use the input method that suits the task to record findings, inspection results, photos and documents.
Coordinate the Job
Move information clearly between technicians, parts, workshop control and Service Advisors while tracking progress visually.
Quote, Approve and Finalise
Prepare the parts and labour quote, attach supporting photos and send the customer a secure link. From their phone or tablet, the customer can review the quote and photos, then approve or decline the repair. Record the decision and complete invoice-ready and warranty-supporting documentation.
Ready to see the complete workflow?
Explore How It Works